The maturing human network

This oth­er­wise unin­spir­ing white paper from Deloitte Con­sult­ing on the inter­est­ing topic of social net­work­ing in the enter­prise makes the sig­nif­i­cant point that orga­ni­za­tions are increas­ingly invest­ing in Web 2.0 tech­nolo­gies as a way to retain knowl­edge and solve problems:

A big part of knowl­edge is under­stand­ing where to find the answers. In today’s world, global organ­i­sa­tions are con­stantly chal­lenged with dis­parate pock­ets of infor­ma­tion cre­ated within dif­fer­ent func­tional silos and busi­ness units. They find it increas­ingly dif­fi­cult to locate spe­cific sub­ject mat­ter experts quickly and effi­ciently. Social net­work­ing tools with pow­er­ful search capa­bil­i­ties pro­vide a plat­form to expe­dite these con­nec­tions. If organ­i­sa­tions can­not effec­tively con­nect peo­ple and resources across regions, func­tions and net­works, they can­not increase ser­vice capabilities.